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FAQS


When is check-in and check out?

Check-in time is at or after 4:00 pm. Early or late check-in time will not be allowed unless prior approval and fees have been applied to your reservation. Management cannot approve until 2 days before check-in. Please notify us prior to your stay if you would like an early or late checkout for an additional fee.

Check-out time is promptly at 11 am. Guest(s) agree that late check-outs are subject to an additional night's rent being charged automatically unless prior approval has been given.

What is your payment policy?

We require 50% of the total rental amount to be paid at the time of your reservation. The balance of your total reservation cost is due 30 days prior to your check-in day. If you make your reservation 30 days prior to check-in, we require that payment is made in full via MasterCard, Discover, Visa, and Amex.

Boats, Trailers, and RV.

Boats, trailers, and RV's are allowed in Arcadia Resort. However, they have to be parked in the north overflow lot. Space is first come, first served. 

Are Pets Allowed?

Pets are strictly not allowed in our rental properties unless the property is designated pet-friendly. Steep fines will be charged to your card in the event of non-compliance with pet violation. Please see your rental agreement for details. 

What is the cancellation policy?

If you choose to cancel your trip, you have up to 30 days from your arrival date to cancel and receive a full refund. Cancellations made with 14-30 days of arrival date are 50% refundable. Cancellations made within 14 days of arrival are non-refundable. 

If you booked with Airbnb, please refer to that platform to review your cancellation policy or cancel your reservation. 

Are your homes smoking friendly?

No smoking or vaping is allowed in any of our rental properties or within the common grounds of Arcadia Resort. 

Do I need to bring anything?

Linens, pillows, blankets, most cooking supplies, and utensils are provided for the number of people your rental accommodates. Please bring condiments, coffee, coffee filters, and spices.   Some vacation rentals do have a hairdryer. Please inquire about this before arriving.


Check-in time is at or after 4:00 pm. Early or late check-in time will not be allowed unless prior approval and fees have been applied to your reservation. Management cannot approve until 2 days before check-in. Please notify us prior to your stay if you would like an early or late checkout for an additional fee.

Check-out time is promptly at 11 am. Guest(s) agree that late check-outs are subject to an additional night's rent being charged automatically unless prior approval has been given.


Please contact the Arcadia Resort Front Desk within 24 hours of the request for early check-in or late check-out authorization. There is a $25 an hour fee for an early check-in or late check-out.

Cancellations made 60 days or more before check-in qualify for a full refund. Cancellations made between 60 and 30 days before check-in will not receive a refund on the initial payment. Cancellations made 30 days or less before check-in are non-refundable. Please call for COVID19 related cancellations.


Please note: If you have booked with Airbnb or an Expedia Partner, please contact the company that you booked with directly to cancel your reservation. VRBO reservations can be canceled through Arcadia Resort.

No. Pets are not allowed at Arcadia Resort. This restriction does not apply to service animals.

No. Smoking and vaping are not allowed in any of our rental properties. Additional cleaning fees may be added if smoking or vaping occurs.

The following fees are included in the total price: damage protection policy, cleaning fee, and community resort fee.

All Villas within Arcadia Resort are key-less entry. Guests will receive door access codes via email prior to the arrival. Please contact the Front Desk for any issues getting into a rental property.

Yes. Every unit is stocked with items such as basic toiletries, trash bags, detergent, linens, and towels. How quickly you go through our complimentary items will be dependent on the number of people staying in the unit and the duration of the stay. When supplies run out, we encourage you to purchase supplies for the remainder of your stay.

No. Please ensure that the number of guests staying in the unit does not exceed the sleep count listed on the property.

Each guest staying at the vacation rental will have access to community amenities. This does not include family members, friends, or visitors that are not sleeping in the unit.

There is absolutely no on-street parking.

Yes, there are designated parking areas near the clubhouse and on Arcadia Dr. near units 45 & 46 for boats, trailers, and RVs. You can also park trailers in the driveway.