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FAQS


When is check-in and check out?

Check-in time is at or after 4:00 pm. Early or late check-in time will not be allowed unless prior approval and fees have been applied to your reservation. Management cannot approve until 2 days before check-in. Please notify us prior to your stay if you would like an early or late checkout for an additional fee.

Check-out time is promptly at 11 am. Guest(s) agree that late check-outs are subject to an additional night's rent being charged automatically unless prior approval has been given.

What is the cancellation policy?

If you choose to cancel your trip, you have up to 30 days from your arrival date to cancel and receive a full refund. Cancellations made with 14-30 days of arrival date are 50% refundable. Cancellations made within 14 days of arrival are non-refundable. 

If you booked with Airbnb, please refer to that platform to review your cancellation policy or cancel your reservation. 

What is your payment policy?

We require 50% of the total rental amount to be paid at the time of your reservation. The balance of your total reservation cost is due 30 days prior to your check-in day. If you make your reservation 30 days prior to check-in, we require that payment is made in full via MasterCard, Discover, Visa, and Amex.

Boat, Trailer, and RV Parking

Boat, trailer, and RV parking can be found at the north end of Arcadia. Spots are first come, first served. Boats, trailers, and RVs cannot be parked on the streets of Arcadia. 

Are Pets Allowed?

Pets are strictly not allowed in our rental properties unless the property is designated pet-friendly. Fines will be charged to your card in the event of non-compliance with pet violation. Please see your rental agreement for details. 

Are your homes smoking friendly?

No smoking or vaping is allowed in any of our rental properties or within the common grounds of Arcadia Resort. 

Do I need to bring anything?

Linens, pillows, blankets, most cooking supplies, and utensils are provided for the number of people your rental accommodates. Please bring condiments, coffee, coffee filters, and spices.   Some vacation rentals do have a hairdryer. Please inquire about this before arriving.

Pack n' Plays and highchairs are available for rent at the clubhouse for $25/each for the duration of your stay. Rent a Pack n' Play and a highchair together for a special combo price of $35 for the duration of your stay. Limited quantities available. First come, first served basis.  


Pool FAQS


Are your pools heated? Are they open year-round?

The upper pools and resort hot tubs are open and heated year-round. The water slide and lazy river are open and heated seasonally from early spring through Thanksgiving weekend. Please contact us if you are unsure what the status of the lazy river and water slide will be over your reservation dates. 

Are you allowed to bring food or coolers to the pool area? 

Water bottles and small snacks are allowed. Coolers, glass containers, and alcohol are NOT allowed. 

ARE YOU ALLOWED TO BRING POOL TOYS OR INNER TUBES?

Pool toys, inner tubes, and other flotation devices can be brought to the pool. Arcadia provides inner tubes as well. Inner tubes are not allowed on the slide. Pool toys are available for purchase in our retail area. 

Can I come swim at your pool if I'm not staying in an Arcadia Villa?

YES! Daily Club Memberships are available for purchase here. A Daily Club Membership includes access to our pool area, gym, and clubhouse amenities. Prices are subject to change. Price is per person, per day. Half day passes are not available. Family passes are not available. 

Are wristbands required?

Wristbands must be worn to access the pool, gym, or clubhouse amenities. Each reservation will be issued wristbands up to the maximum occupancy number of the home. Wristbands are obtained from the front desk after check-in. If a wristband is lost, a replacement fee may be charged. 







Check-in time is at or after 4:00 pm. Early or late check-in time will not be allowed unless prior approval and fees have been applied to your reservation. Management cannot approve until 2 days before check-in. Please notify us prior to your stay if you would like an early or late checkout for an additional fee.

Check-out time is promptly at 11 am. Guest(s) agree that late check-outs are subject to an additional night's rent being charged automatically unless prior approval has been given.

Please contact the Arcadia Resort Front Desk within 24 hours of the request for early check-in or late check-out authorization. There is a $25 fee for an early check-in or late check-out.

If you choose to cancel your trip, you have up to 30 days from your arrival date to cancel and receive a full refund. Cancellations made with 14-30 days of arrival date are 50% refundable. Cancellations made within 14 days of arrival are non-refundable. 

If you booked with Airbnb, please refer to that platform to review your cancellation policy or cancel your reservation. 

No. Pets are not allowed at Arcadia Resort. This restriction does not apply to service animals.

No. Smoking and vaping are not allowed in any of our rental properties. Additional cleaning fees may be added if smoking or vaping occurs.

The following fees are included in the total price: damage protection policy, cleaning fee, and community resort fee.

All Villas within Arcadia Resort are key-less entry. Guests will receive door access codes via email prior to the arrival. Please contact the Front Desk for any issues getting into a rental property.

Yes. Every unit is stocked with items such as basic toiletries, trash bags, detergent, linens, and towels. How quickly you go through our complimentary items will be dependent on the number of people staying in the unit and the duration of the stay. When supplies run out, we encourage you to purchase supplies for the remainder of your stay.

No. Please ensure that the number of guests staying in the unit does not exceed the sleep count listed on the property.

Each guest staying at the vacation rental will have access to community amenities. This does not include family members, friends, or visitors that are not sleeping in the unit.

There is absolutely no on-street parking for oversized vehicles/trailers.