Description: We are seeking a friendly, highly motivated and organized individual to join our Guest Services Team. As a key member of our Clubhouse staff, you will play a vital role in ensuring our guests have a positive and memorable experience. This position involves a variety of tasks, including answering phones, responding to emails, greeting guests, managing reservations, operating the point-of-sale system, and maintaining a clean and organized retail area.

Responsibilities:

• Answer phones and respond to emails in a professional and courteous manner.
• Greet guests, provide wrist bands and towels, and address inquiries about Clubhouse activities and reservations.
• Manage guest reservations, including booking and adjustments.
• Operate the point of sale system for retail transactions, handling cash and credit cards.
• Keep the retail area clean, stocked, and organized.
• Receive and prepare shipments for various departments.
• Oversee daily Guest Services tasks, including reports, supplies, notifications, displays, and addressing guest complaints/accidents.
• Manage the Clubhouse digital signage and calendar of events.
• Delegate tasks as needed to ensure smooth operations.
• Assist in maintaining the cleanliness, sanitation, and organization of the Clubhouse, including cleaning bathrooms, mopping, vacuuming, and cleaning door windows.
• May assist with pool-related tasks, such as pool counts, cleaning tables/loungers, opening/closing umbrellas, and handling pool towels.

Job Type: 

• Part Time Seasonal Shifts
• Starting March through September.
• SPECIFICALLY LOOKING FOR FRIDAY/SATURDAY/SUNDAYDO NOT NEED TO WORK EVERY SUNDAY UNLESS DESIRED
• May cover other shifts if you want additional hours and there is a need
• Evening and Weekends (Sunday rotation required)
• Once the season concludes, on-call opportunities are available until the next season begins.

Qualifications: 

• Excellent communication skills with the ability to answer phones and emails professionally and courteously.
• Strong organizational skills, attention to detail, and the ability to follow procedures.
• Timely completion of tasks with a positive attitude.
• Willingness to assist in other areas as needed.
• Some college or equivalent work experience preferred.

Perks & Benefits 

• Paid Training
• Food discounts at the Grill and retail area
• Pool, Gym, and Clubhouse access for you and friend
• Flexible Scheduling